---
title: "SIGN Butler V2 – Configuring a Dynamic Reply-To Address"
description: "This article explains how to configure a static Salesforce Organization-Wide Address (OWA) while dynamically controlling the **Reply-To** email address using a PDF Butler Data Source. This configuration is useful when emails should always be sent from a shared company address,…"
url: "https://pdfbutler.com/academy/sign-butler-academy/sign-butler-v2/sign-butler-v2-configuring-a-dynamic-reply-to-address/"
updated: "2026-06-10"
category: SIGN BUTLER V2
---

# SIGN Butler V2 – Configuring a Dynamic Reply-To Address

This article explains how to configure a static Salesforce Organization-Wide Address (OWA) while dynamically controlling the **Reply-To** email address using a PDF Butler Data Source.

This configuration is useful when emails should always be sent from a shared company address, but replies need to be routed to a different person, team, or external partner.

To support this use case, Sign Butler provides the ability to configure a **dynamic Reply-To address** using a Data Source.

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#### Configuration Steps

##### Step 1 – Create a PDF Butler Data Source

Create a Data Source that retrieves the record containing the desired Reply-To email address.

The Data Source can query:

- Accounts
- Contacts
- Opportunities
- Custom Objects
- Any supported Salesforce object

The implementation is completely flexible.

Within the Data Source, retrieve the field that contains the email address.

Example:`Parent.Email` or `Email`

The field does not need to exist directly on the queried object.

**Lookup relationships can also be used!
 ![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.15.59-300x180.png)**

##### Step 2 – Enable an Organization-Wide Address

Navigate to your Sign Request Template and verify that **Organization-Wide Address (OWA)** is enabled.

This ensures that all outgoing emails are sent from the configured Organization-Wide Address.
 ![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.16.59-300x239.png)

##### Step 3 – Populate the Reply-To Configuration

The Reply-To fields are currently not available in the standard Sign Request Template user interface. Therefore, they must be populated using Salesforce Inspector.![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.14.20-300x147.png)

###### Using Salesforce Inspector

1. Open the Sign Request Template record.
2. Launch Salesforce Inspector.
3. Search for the following fields:
   - **Reply To Data Source**
   - **Reply To Field**
4. Configure the Fields
    Enter the ID of the PDF Butler Data Source that contains the email address to be used as the Reply-To address.
    Enter the API name of the field that contains the email address.
    ![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.15.07-300x56.png)
5. Save it

If the **Reply To Data Source** and **Reply To Field** fields are left blank, Sign Butler will continue to follow the standard email behavior.

In that scenario:

- The email is sent from the configured OWA.
- The Reply-To address will also be the OWA email address.

No behavior changes occur when these fields are empty.

#### Step 4 - Reviewing Results

When Reply-To Is Not Configured:

- OWA is enabled
- Reply To Data Source is empty
- Reply To Field is empty

The recipient will see the OWA email address when clicking **Reply**.

      ![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.18.03-300x180.png)

##

When Reply To is Configured:

- OWA is enabled
- Reply To Data Source is populated
- Reply To Field is populated

The recipient will see the dynamically retrieved email address when clicking **Reply**.

      ![](https://pdfbutler.com/wp-content/uploads/2026/06/Screenshot-2026-06-10-at-18.18.52-300x179.png)

In this scenario, the email continues to be sent from the Organization-Wide Address, but all **replies** are directed to the email address returned by the configured Data Source.