Toyo Ink Europe, a branch of Artience, has been a key player in the printing ink and materials industry. With seven subsidiaries across Europe, the company deals with a high volume of complex documentation and customer communication.
The need for a more organized and efficient document management system led them to PDF Butler. We spoke with Ismail Yilmaz, General Manager of Sales and Corporate Strategy, to explore Toyo Ink Europe’s journey with PDF Butler. He shared the challenges they faced, the solutions provided, and the impressive results they achieved.
The Challenge
Before implementing PDF Butler, Toyo Ink Europe struggled with a disjointed and labor-intensive document generation process. Ismail explains, “Our documentation was handled manually, using Word and Excel, which was neither organized nor efficient. Salespeople often sent pricing information via email, without a standardized format, making traceability and reporting nearly impossible.”
Discovering PDF Butler
The quest for a solution began with the implementation of Salesforce.
Toyo Ink Europe’s implementation partner recommended PDF Butler as the ideal tool for generating documents within the Salesforce environment. Ismail recalls, “The suggestion came from our implementation partner. The convincing part was seeing a live application in a similar case, which showed it would work for us.”
The Solution
PDF Butler provided a seamless and efficient way to generate documents directly from Salesforce, eliminating the manual processes that plagued their operations. Ismail noted, “PDF Butler is user-friendly and doesn’t require any coding. The layout is easy, and I could configure it myself, which is a testament to its simplicity.”
Implementation and Benefits
The benefits were immediate and significant:
Time Savings:
Automating document generation saved valuable time, reducing manual effort and minimizing errors. “It saves time and manual work. Maintaining and converting documents in Word and Excel was a nightmare,” Ismail shared.
Standardization:
PDF Butler enabled Toyo Ink Europe to maintain a uniform and professional appearance in all documents, enhancing their brand image. Ismail added, “Once the template is done, it looks nice, and you can generate documents with good traceability.”
Improved Customer Communication:
With standardized documents, customer communication became more consistent and reliable. The goal is to have uniform communication across all subsidiaries, ensuring that all customer interactions are professional and traceable.
With the success of the initial implementation, Toyo Ink plans to roll out PDF Butler across all subsidiaries, excluding India, to standardize communication and document generation.
Conclusion
Toyo Ink Europe’s journey with PDF Butler exemplifies how the right technological solution can transform business operations. By addressing the inefficiencies in document generation and standardizing communication, PDF Butler has positioned Toyo Ink Europe for greater operational efficiency and improved customer satisfaction. As Ismail aptly puts it, “PDF Butler is quite easy to work with, and we look forward to leveraging its full potential across our organization.”
