GE Healthcare, a global leader in healthcare solutions and equipment manufacturing, operates across diverse regions around the world to deliver innovative healthcare solutions. The organization is known for providing top-notch patient care solutions while managing large-scale operations.
We had a conversation with Devibalan Devidas, Senior Director of Application Engineering, and Sumati Iyengar, Technical Product Manager, from GE Healthcare to understand their document generation needs and experience with PDF Butler.
The Challenge: Scaling Document Generation
A few years ago, GE Healthcare faced both capability and performance issues with their existing document generation process. Their previous tool for generating documents within Salesforce was no longer scaling with the demands of the business. The growing complexity of the documents and the high volume of transactions led to inefficiencies.
“The business requirement was to scale up; we could build a custom solution, but with the corresponding document generation’s performance…we seeked an out-of-the-box solution.”
GE Healthcare needed a solution that could generate documents quickly, ensure accuracy, and integrate seamlessly into their Salesforce platform without creating bottlenecks. This realization led GE Healthcare to explore new options and ultimately find a better fit with PDF Butler.
The Solution: Implementing PDF Butler
GE Healthcare switched to PDF Butler to streamline their document generation within Salesforce.
Devibalan highlighted the ease of implementation: “It was a smooth transition with minimal disruption to our business operations. We were easily able to integrate PDF Butler into our existing Salesforce workflows.” Sumati added, “PDF Butler enabled us to customize documents exactly to our specifications while maintaining speed and precision. This was critical for us because we deal with various types of documents, from contracts to pricing proposals.”
The Benefits
One of the standout features the team benefited from was PDF Butler’s ability to handle the hierarchy of objects in Salesforce, a feature other solutions couldn’t match. “The depth with which PDF Butler handles object hierarchies has been crucial for us,” Devibalan said, emphasizing how this helped with their complex workflows.
The team also benefited from the flexibility of PDF Butler’s templates, making it easier to adapt to the diverse document types and formats required across GE Healthcare’s operations. Devibalan explained, “We needed to generate detailed customer-facing documents, including full product information, pricing, and service terms. PDF Butler delivered on that.”
Devibalan highlighted their positive experience with PDF Butler’s support by saying, “One of the good things that I always keep talking about, is a response that we always have received 24/7, and the readiness to serve has always been top-notch.”
The Results
Since integrating PDF Butler, GE Healthcare has seen a substantial improvement in document generation speed and accuracy.
The time spent manually adjusting templates and correcting errors has significantly decreased, freeing up the team to focus on more strategic tasks. “We’ve seen an improvement in efficiency, with many of our processes now taking considerably less time than before,” Devibalan shared.
The ability to generate documents with 600 line items without performance issues was a key factor for GE Healthcare. Sumati elaborated on the speed and efficiency of PDF Butler, saying, “When it comes to our large orders, we can process close to 600 items or even 800. PDF Butler works quickly, which is essential for our operations.”
Additionally, Sumati pointed out that PDF Butler’s ability to integrate formulas into document configurations proved essential for GE Healthcare’s document customization: “The formula fields cater to our subscription needs very easily, allowing us to scale quickly.”
Conclusion: A Trusted Partner for GE Healthcare
GE Healthcare’s experience with PDF Butler has been defined by exceptional support, responsiveness, and a commitment to truly understanding their needs.
With PDF Butler’s ability to not only deliver on promises but also prove its solution’s capabilities, GE Healthcare felt confident in their decision to adopt the tool.
As Devibalan summarized, the journey with PDF Butler has been marked by a true partnership that goes beyond just providing software—it’s about finding a solution that grows and adapts with their business needs.
