SIGN Butler V2 – Qualified Electronic Signature (QES) A-Trust (Handy-Signatur / ID Austria)

SIGN Butler V2 – Qualified Electronic Signature (QES)

This guide explains how to sign a document using A-Trust, integrated with SIGN Butler V2.
A-Trust enables Qualified Electronic Signatures (QES) compliant with EU regulations.

A-Trust

Prerequisites:

• A contract is signed with A-Trust.
• The A-Trust license is enabled by the PDF Butler Support Team.
• Every signer has completed the registration process in the A-Trust app before attempting to sign.
• In Salesforce, the “Sign Method” Global Value Set includes and has activated the option “aTrust”

Setup:

1. On the “Sign method” Global Value Set, have the option “aTrust” activated

2.Create a SIGN Request Template with a signer that uses Sign method “aTrust”

Use Cases and Limitations:

• When we use A-Trust, it supports only a single placeholder (Per Signer).
• A-Trust  is supported for a single document.
• A-Trust is supported when it is enabled and there aren’t form fields.
• When A-Trust is enabled, initials are NOT supported.

Signing a document via A-Trust

Step 1: Approve and start signing

1. From the SIGN Session page, review and approve the document(s).
2. Click “Start A-Trust Signing”

Step 2: Select A-Trust signature method

1. The A-Trust signing window will open.
2. Choose your preferred signature from the available options

Step 3: Authenticate with A-Trust

1. Enter your A-Trust credentials when prompted.
2. Follow the verification steps (for example, confirming through your mobile device).
3. Once verified, the signing process will continue automatically.

Step 4: Document Confirmation

1. After signing, the SIGN Butler page will reload and update the Salesforce record.
2. The document status will change to “Signed”.

Step 5: Verify the Digital Signature

1. Open the signed document in your PDF reader of choice.
2. Access the Signatures panel (usually located in the left or right sidebar).
3. Click on the signature version to open the Certificate Viewer.
4. Review the certificate details stored by A-Trust.

1. The document is now digitally signed using A-Trust QES, and the signature details are securely stored in the certificate.